999aq Privacy Policy

999aq ("we", "us", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") describes how we collect, use, store, and protect your personal information when you use the 999aq website or related services.

By registering on our platform or using our services, you agree to the terms of this privacy policy. We place the highest importance on your privacy and are committed to protecting your information.

Please read this policy carefully. If you have any questions, contact our support team.

999aq may collect the following types of information while you use our services:

2.1 Personal Identification Information

• Full name (Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address
• National ID number or passport details (where identity verification is required)

2.2 Financial Information

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history — records of deposits and withdrawals

2.3 Technical Information

• IP address and device identification information
• Browser type and version
• Operating system information
• Session duration and login history
• Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history and betting records
• Bonus and promotion usage details
• VIP tier progress and cashback records
• Support team communication history

999aq uses the information it collects only for legitimate purposes. The main reasons for using your information are described below:

3.1 Account Management and Identity Verification

Personal information is used to create, manage, and secure your account. Through age verification, we ensure that only users aged 21 or above are able to use our platform.

3.2 Processing Financial Transactions

The necessary financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.

3.3 Providing Customer Support

Our 24/7 live chat support team uses your information to resolve issues quickly and effectively.

3.4 Security and Fraud Prevention

Technical information is analysed to detect and prevent unauthorised access, fraud, money laundering, and other illegal activities.

3.5 Service Improvement

Aggregate usage data is analysed to further improve the user experience and make technical enhancements to the platform.

3.6 Meeting Regulatory Requirements

Certain information is retained and used to comply with applicable legal obligations, such as Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) processes.

999aq retains your personal information only for as long as it is necessary or required by legal obligations.

• Active account data: for the full duration that the account remains active.
• After account closure: financial and transaction-related data is retained for a specified period in accordance with regulatory requirements.
• After opting out of marketing communications: the relevant data is deleted as soon as reasonably possible after the request is received.
• Security logs: retained for a specified period for technical security purposes.

Once the designated retention period ends, stored data is securely deleted or anonymised.

999aq never sells your personal information. However, information may be shared with trusted third parties in the limited circumstances below:

5.1 Payment Processing Partners

Financial information required to process transactions via bKash, Nagad, Rocket, and approved banks is shared only with the relevant institution.

5.2 Technology and Service Providers

Our gaming software providers, server hosting partners, and technical support providers may have access to limited necessary information. These partners operate under strict confidentiality agreements.

5.3 Legal Obligations

We may disclose information where legally required to do so — for example, in response to a court order, a directive from a regulatory authority, or a legal process.

5.4 Fraud Prevention

Limited information may be exchanged with industry-recognised security organisations to prevent fraud and money laundering.

The 999aq website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, security verification, and saving language preferences. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences and improve the user experience. They are optional and can be disabled from your browser settings if you wish.

6.3 Analytical Cookies

These cookies help collect usage statistics for the platform, which assists us in improving our services. The data collected is generally anonymous.

You can manage cookies by changing your browser's cookie settings. Please note that disabling essential cookies may affect some functionality of the platform.

999aq applies industry-standard technical and administrative measures to protect your personal and financial information:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
• Data Encryption: Sensitive data in storage is kept in encrypted form.
• Access Controls: Only authorised staff are granted access to the minimum necessary data.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Fraud Monitoring: Suspicious transactions or login activity are monitored automatically.

Complete security cannot be guaranteed for data transmitted over the internet. However, 999aq always follows best technical practices to keep risk to a minimum.

As a user of our platform, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. After receiving your request, we will provide the information as soon as reasonably possible.

8.2 Right to Rectification

If the information we hold about you is incomplete or incorrect, you may request a correction. Providing accurate information helps keep your account secure.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited where there are legal obligations or ongoing financial transactions.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications or specific purposes. To opt out of marketing emails, use the unsubscribe option provided in each communication.

8.5 Right to Data Portability

In some cases you may request to receive your information in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected] or use the 24/7 live chat.

999aq is an age-restricted service. This platform is for users aged 21 or above only. We do not knowingly collect personal information from any minor.

Age verification is a mandatory step in the registration process. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the relevant information.

If you are aware that a minor has registered on our platform, please notify us immediately at [email protected].

999aq reserves the right to update or change this privacy policy at any time. Reasons for changes may include:

• Launching new services or features
• Legal or regulatory changes
• Technical Improvements
• Enhancement of Security Measures

For significant changes, we will notify you via your registered email address or through a notification on the platform. Continued use of the platform after changes have been made will be understood as your acceptance of the updated policy.

We mention the date of the latest update at the top of this page. It is recommended that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

After receiving a privacy-related request, we try to respond as quickly as possible. Complex requests may require some additional processing time.

If you have a complaint regarding 999aq's privacy policy, please contact our support team first. We take every complaint seriously and are committed to providing an appropriate resolution.

Related Information

Visit the pages below to learn about the full terms and conditions of using our platform and responsible gaming guidelines:

• Terms and Conditions
• Responsible Gaming
• About Us
• Frequently Asked Questions (FAQ)